FAQ

  • How Can I Request A Free Estimate?

    Please complete and submit the contact form on our website or call 503.828.4811. The more accurate and detailed the information you provide is, the more accurate your estimate will be.

    We will not be able to give you an exact estimate via the form or phone. You can expect an estimate within 48 hours.

  • How can I prepare for moving day?

    Having items packed, labeled, and easily accessible helps things move faster. Anything you can do in advance will help streamline the process and reduce overall costs.

    We will need enough space to accommodate a 14-foot box truck, with parking near the entrance. If you're in an apartment or tight area, consider reserving a loading zone or notifying your building manager in advance.

  • Is there anything Moov will not move?

    We’re happy to help with most household items, but we do not move pianos.

    If you're unsure about a specific item, please feel free to reach out via contact form, email or phone!

  • What is your cancellation policy?

    We kindly request at least 24 hours’ notice for any cancellations or rescheduling of confirmed appointments.

    Providing advance notice allows us to manage our schedule effectively and ensures we can continue to offer timely and reliable service to all of our clients. Thank you for your understanding!

  • Do you offer small, single item pick up & delivery services?

    At this time we, do not offer delivery services for items purchased through Facebook Marketplace, Craigslist, or OfferUp. Our current services are focused on property clear-outs and junk removal, which allow us to provide reliable, efficient support to our clients.

  • Do you offer pickup & drop off services to donation sites?

    While we love the idea of helping clients give items a second life, donation pickup and drop-off isn’t a service we currently offer.

    That said, supporting donation efforts is something we’re actively working toward and hope to include in our services soon.